Shipping policy

Shipping Policy

Last updated: 27 April 2026

This Shipping Policy explains how Nesuosa processes, handles, and delivers orders placed through our store.

1. Store Information

Nesuosa
8 Euston Street, London, NW1 2HA, United Kingdom
Email: support@nesuosa.shop
Phone: +44 7481 742149

2. Handling Time

Orders are usually processed and prepared for shipment within 1–2 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays. Orders placed during weekends or holidays may begin processing on the next business day.

3. Standard Shipping

We offer FREE standard shipping. Standard shipping usually takes 3–9 business days after the order has been processed.

4. Express Shipping

Express shipping may be available at checkout for selected orders and destinations. If available, the express shipping cost and estimated delivery time will be shown before you complete your purchase.

5. Delivery Estimates

Delivery times are estimates and may vary depending on courier performance, destination, stock availability, high order volume, customs, weather, holidays, or circumstances outside our control.

6. Shipping Confirmation and Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information if tracking is available for your order.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Nesuosa is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete address information provided at checkout.

If you notice an address error, contact us immediately at support@nesuosa.shop. We can only update the address if the order has not already been processed or shipped.

8. Lost, Delayed, or Missing Parcels

If your parcel is delayed beyond the estimated delivery period, please contact us so we can help investigate with the carrier where possible.

If tracking shows the parcel was delivered but you have not received it, please check with household members, neighbours, your building reception, local delivery office, and safe-place locations before contacting us.

9. Damaged Parcels

If your item arrives damaged, contact us within 48 hours of delivery at support@nesuosa.shop. Please include your order number and clear photos of the item, packaging, and shipping label.

10. Customs, Duties, and Taxes

Where applicable, customers may be responsible for import duties, taxes, customs fees, or local charges required by the destination country. These charges are not controlled by Nesuosa and may vary by location.

11. Contact Us

For shipping questions, contact: