Terms of Service

Last updated: 27 April 2026

These Terms of Service apply to your use of the Nesuosa website and to purchases made from our store. By accessing our website or placing an order, you agree to these terms.

1. Store Details

Nesuosa
8 Euston Street, London, NW1 2HA, United Kingdom
Email: support@nesuosa.shop
Phone: +44 7481 742149
Website: https://nesuosa.myshopify.com

2. Products

Nesuosa sells romantic gift plush products and related gift items. We make reasonable efforts to display product descriptions, images, colours, dimensions, and details accurately. However, slight variations may occur due to screen settings, manufacturing differences, photography, or packaging updates.

3. Orders

When you place an order, you agree that all information provided is accurate, complete, and current. We may contact you if additional information is required to process or deliver your order.

We reserve the right to refuse, cancel, or limit orders where we suspect fraud, abuse, incorrect pricing, stock errors, payment issues, or violation of these terms.

4. Pricing and Payment

Prices are displayed on our website and may change without notice. The final order total is shown at checkout before payment is completed.

Payment must be completed using the payment methods available at checkout. Orders are processed only after successful payment authorisation.

5. Shipping and Delivery

Standard shipping usually takes 3–9 business days after order handling. Standard shipping is currently free. Handling time is usually 1–2 business days.

Express shipping may be offered at checkout where available. Delivery estimates are not guaranteed unless explicitly stated. Delays may occur due to carrier disruptions, customs, weather, high order volume, incorrect address details, or other circumstances outside our control.

6. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, contact, and delivery information. We are not responsible for failed delivery caused by incorrect or incomplete address details provided by the customer.

7. Cancellations

You may request cancellation within 12 hours of placing an order if the order has not already been processed, packed, or shipped. After processing or dispatch, cancellation may no longer be possible, but you may request a return after delivery according to our Return and Refund Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy. Customers may request returns within 14 days of delivery for eligible items.

9. Warranty

Nesuosa provides a 1-year limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, unauthorised modifications, or damage caused by external factors.

10. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to additional conditions. They may be changed, limited, or withdrawn at any time unless prohibited by law.

11. Website Use

You agree not to use our website for unlawful, abusive, fraudulent, harmful, or unauthorised purposes, including:

• Attempting to interfere with website security or functionality.
• Using false or misleading information.
• Copying website content without permission.
• Uploading malicious code, spam, or harmful content.

12. Intellectual Property

Website content, including text, images, designs, branding, product presentation, graphics, and layout, belongs to Nesuosa or its licensors and may not be copied, reproduced, distributed, or used commercially without written permission.

13. Limitation of Liability

To the fullest extent permitted by law, Nesuosa is not liable for indirect, incidental, special, or consequential losses arising from use of our website, products, or services. Nothing in these terms limits liability where it cannot legally be limited.

14. Legal Rights

Nothing in these Terms of Service affects your statutory rights as a consumer.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be posted on this page with the updated date.

16. Contact Us

For questions about these terms, contact:

Nesuosa
8 Euston Street, London, NW1 2HA, United Kingdom
Email: support@nesuosa.shop
Phone: +44 7481 742149